We request information from you to ensure we correctly fill orders, answer emails, and to ensure expedient delivery of your orders.
Credit Card: We offer SSL encryption security measures available through your browser, the industry standrard, to ensure that all your credit card transactions are processed with outmost respect for your safety concerns. Please NOTE that we do not get your credit card number; it goes to our WEB BANK provider and is only transferred to us as an approved transaction. We do not receive declined credit card transactions. Our current web bank is TD Canada Trust.
Personal Information: When you provide your personal information such as name, address, phone number and company name, our commitment to you, our customer, is that we will not give, transfer, or sell such information to anyone or any other outside company for use in marketing or solicitation. We reserve the right to provide the given information to the shipping company in order to ship the item to you. We reserve the right to use such information in order to be able to communicate more efficiently with our customers for reasons such as satisfaction surveys, problem solving, and pure status reports on orders. It has always been our practice to contact customers in the event of a potential problem, recall and/or follow-up orders.
Email: If you require a response to a question from figure8.ca in the form on an email, we require a valid email address in return. We also ask for your name, address, and phone number in case of an unforeseen technical difficulty.
Orders: Basic information required when placing an order with figure8.ca is as follows:
Name (given & surname as shown on credit card)
Email address (to be used to communicate order status)
Mailing address (to enable proper delivery of products ordered)
Phone number (to facilitate communications in case of technical difficulties)
Credit card number with valid expiry date (to process your orders). Please NOTE that orders that are not authorized are NOT transmitted to us, therefore there is no communication possible.