Return PolicyMUST CALL OR EMAIL TO GET A RETURN AUTHORIZATION
This authorization number must be displayed properly on outside of returned packaging. Please do not tape across or write directly on return item packaging.
New Regular Merchandise:
Any new regular merchandise purchased on figure8.ca or figure8.net can be returned for money back for a period of fourteen (14) days from date of receipt with a proper return authorization number. (Please note: There is a 20% re-stocking fee applied to returns; no re-stocking when it's an exchange, shipping is the customer's responsibility). Merchandise will only be accepted for return if item is unused and is in undamaged original carton and packaging. Customer must contact the order desk at firstname.lastname@example.org to communicate the reason why the item is being returned. After fourteen (14) days, before thirty (30), merchandise will only be accepted under the same conditions for a store credit given in the form of a gift card. Gift cards are transferable. Gift cards have no expiry date BUT must be provided at the time of next transaction (Please note: There is a 20% re-stocking fee applied to returns; no re-stocking when it's an exchange, shipping is the customer's responsibility). Take note that all gift cards are FINAL SALE no refund, no exception but can be redeemed for merchandise at our store. All items sold will be considered final sale after thirty (30) days.
Undelivered Packages: Shipping costs will not be refunded if it is not delivered due to absence at the delivery location, or failure to pick up the package at the courier's depot when that is the case. FYI: Packages are automatically returned to us after 5-10 days (depending on courier) of being at the depot if no alternate arrangements are made.
Sale Items: All sale items will only be accepted for a store credit for a period of 30 days. Store credit will be given in the form of a gift card. Gift cards have no expiry date BUT must be provided at the time of next transaction. All sale items sold will be considered final sale after 30 days.
Defective returned items are exempt from the re-stocking fee and will be replaced with fourteen (14) days. Please note that manufacturer's warranty determines what is accepted as a defective product. Shipping fees are the customer's responsibility.
Tights: The purchase of tights is considered a final sale. No return, unless defective out of the package.
Defective merchandise will only be accepted for a replacement for a period of fourteen (14) days from receipt date.
INSTORE SKATE FITTING POLICY
Consultation fitting fee: $30.00 + HST is asked to be paid when customers are not purchasing. This fitting fee can be credited towards the purchase of a pair of new skates from Figure 8 within two (2) months of initial fit. CLEARLY STATED IT MEANS YOU DO NOT PAY ANY FEE WHEN YOU PURCHASE A PAIR OF SKATES THAT DAY or within two (2) months. This respects your right to choose where to buy but does not unfairly disadvantage Figure 8 for time spent fitting, researching and answering questions. We devote our time to fitting you properly, we have the right to be paid for that service if you decide not to purchase at Figure 8.
Used goods: All used goods sold are considered final sale. We accept skates that were purchased NEW originally from Figure 8 for re-sale. We reserve the right to select only skates that are in excellent condition. Selection varies depending on availability. CONSIGNMENT PERIOD: We accept skates for consignment from JULY 2nd to December 31st every year. Skates are accepted only for re-sale for a strict period of twelve (12) months. After which customers are expected to pick up their skates. In total, Figure 8 accepts the consigned skates for twenty-four (24) months and then customers pre-agree to donate the skates if not sold or picked up.
Final Sale: It means final sale, no return, no exchange, no refund.
NOTE: All freight charges and fees imposed on purchases by other entities are the responsibility of the purchaser (Including handling and/or duty is extra).