Return Policy

MUST CALL OR EMAIL TO GET A RETURN AUTHORIZATION

This authorization number must be displayed properly on outside of returned packaging. Please do not tape across or write directly on return item packaging. Call (613) 731-4007 or email orders@figure8.ca

 

WEBSITE Return Policy

Any new and unused regular merchandise purchased on figure8.ca can be returned for full money back for a period of thirty (30) days from date of order with a proper return authorization number. Shipping is the customer's responsibility and therefore NOT refundable. Merchandise will only be accepted for return if item is unused and is in undamaged original carton and packaging. Customer must contact the order desk at orders@figure8.ca to communicate the reason why the item is being returned.  After thirty (30) days, all sales are considered final.

Undelivered Packages:  Shipping costs will not be refunded and a 20% re-stocking fee will be deducted off all items returned unclaimed. FYI: Packages are automatically returned to us after 5-10 days (depending on courier) of being at the depot if no alternate arrangements are made.

Defective products are accepted for replacement within the manufacturer's warranty period.  To qualify for a replacement, arrangement MUST be made with us and/or the manufacturer.  Customer pays to have the product sent to us and Figure8.ca will pay to have the replacement sent ground back to you. NOTE all warranty issues are at the manufacturer’s discretion and are outside our responsibility.

Tights: The purchase of tights is considered a final sale. No return, unless defective out of the package. Defective merchandise will only be accepted for a replacement for a period of fourteen (14) days from receipt date.

 

IN-STORE return policy

14 days for exchange or credit note only.  New and unused items in original packaging.  NOTE credit note is given in the form of a gift card and is transferable with no expiry date.

 

IN-STORE SKATE FITTING POLICY

Consultation fitting fee: $30.00 + HST is asked to be paid when customers are not purchasing. This fitting fee can be credited towards the purchase of a pair of new skates from Figure 8 within two (2) months of initial fit. CLEARLY STATED IT MEANS YOU DO NOT PAY ANY FEE WHEN YOU PURCHASE A PAIR OF SKATES THAT DAY or within two (2) months. This respects your right to choose where to buy but does not unfairly disadvantage Figure 8 for time spent fitting, researching and answering questions. We devote our time to fitting you properly, we have the right to be paid for that service if you decide not to purchase at Figure 8.

Used goods: All used goods sold are considered final sale. We accept skates that were purchased NEW originally from Figure 8 for re-sale. We reserve the right to select only skates that are in excellent condition. Selection varies depending on availability. CONSIGNMENT PERIOD: We accept skates for consignment from JULY 2nd to December 31st every year. Skates are accepted only for re-sale for a strict period of twelve (12) months. After which customers are expected to pick up their skates. In total, Figure 8 accepts the consigned skates for twenty-four (24) months and then customers pre-agree to donate the skates if not sold or picked up. 

Final Sale: It means final sale, no return, no exchange, no refund.

NOTE: All freight charges and fees imposed on purchases by other entities are the responsibility of the purchaser (Including handling and/or duty is extra).