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Return Policy
MUST CALL OR EMAIL TO GET A RETURN
AUTHORIZATION
This authorization number must be displayed properly on outside of
returned packaging. Please do not tape across or write directly on return item
packaging. Call (613) 731-4007 or email office@figure8.ca
WEBSITE Return Policy
Any new and unused regular merchandise purchased on figure8.ca can be
returned for full money back for a period of thirty (30) days from date of
order with a proper return authorization number. Shipping is the customer's
responsibility and therefore NOT refundable. Merchandise will only be accepted
for refund if item is unused and is in undamaged original carton and packaging.
Customer must contact the order desk at office@figure8.ca to communicate the
reason why the item is being returned. After thirty (30) days, all sales are considered final.
Undelivered Packages: Shipping costs will not be refunded
and a 20% re-stocking fee will be deducted off all items returned unclaimed. FYI:
Packages are automatically returned to us after 5-10 days (depending on
courier) of being at the depot if no alternate arrangements are made.
Defective products are accepted for replacement within the manufacturer's
warranty period. To qualify for a
replacement, arrangement MUST be made with us and/or the manufacturer. Customer pays to have the product sent to us
and Figure8.ca will pay to have the replacement sent ground back to you. NOTE
all warranty issues are at the manufacturer’s discretion and are outside our
responsibility.
Tights: The purchase of tights is considered a final sale. No return,
unless defective out of the package. Defective merchandise will only be
accepted for a replacement for a period of fourteen (14) days from receipt
date.
IN-STORE return policy (Purchased at the
store, not online)
14 days for exchange or credit note only. New and unused items in original
packaging. NOTE credit note is given in
the form of a gift card and is transferable with no expiry date.